CLUB MED testimonial
CLUB MED relies on H5 monitoring and reporting solutions.
The worldwide leader and the inventor of « all inclusive » vacation clubs chooses H5 to guarantee its network and business applications efficiency. Business applications are used worldwide - by all French and International sites.
Xavier ALBIRA, network engineer, reveals :
« Key feature of H5 solutions is without any doubt, “monitored objects” that matched our requirements. We build a list of sites with reference to their IP addresses and define them as an object. H5-Appliance solution collects information for all referenced objects. All these metrics are available via an organized directory tree (IP address source, destination, TCP/UDP Port). Analysis of our network is eased and allows instantaneous visibility for all flows. »
Benefits
- Solution is mutualized to all audience.
- Easy to use in critical situations.
- Identification & grasp of root-cause incidents and quick resolution.
- Resolution of recurring problems such as : applications performance issues from remote sites (clubs and agencies) that happened on daily basis.
- Facilitate communication between all departments :
- CIO/IT Management,
- Network Engineer,
- Helpdesk,
- Operations (Finance, Marketing, Human Resources...).
CLUB MED needs
To meet its goals, CLUB MED needed a global visibility and analysis solution of their business applications and global network. Applications are used by managers located worldwide either in agencies or in clubs -”villages” via a remote access of applications outsourcer. CLUB MED request was to :
- Monitor business applications performances available on its network (including VOIP).
- Identify malfunctions origins in case of user complaints or applications’ slowdowns.
- Allow users to easily drill-down to point to problem sources : geographical site, network, application, server, etc.
- Monitor and correlate all measured data’s roll out overtime (hours, days, months, years).
- Manage MPLS links and Internet accesses to optimize Telco budget allocations and control upgrading.
CLUB MED has implemented 3 units of H5-Appliance in France and 2 Internationally. IT department access to all solutions wherever located and is having a centralized and global visibility.
H5-Appliance has its own database and can be accessed by users from all locations. Solutions are stand-alone and autonomous. They can decode high flows volume. Metrics are produced on the fly from the collected traffic. Managed objects allow specifics and dedicated views of clubs, travel agencies and IT locations. Business flows enable to name in a comprehensive way all business applications that are used between all sites.
Monitoring & analysis
Data’s that are produced by H5-Appliances are displayed via tables or graphs available on H5-Dock and H5-Performance Reporter GUI.
Depending of habits or usage, users can work with both GUI to access data. It is important that administrators get warnings (alerts or email) and understand causes of problems.
Xavier ALBIRA states :
« We need to monitor closely business applications usage, specifically the ones that are out-sourced by some departments. We imported an Excel list of all sites in the H5 solutions. Monitored objects creation was fast and easy. We were able to consider immediately first metrics and access quickly to the first reports. H5-Performance Reporter gives an instantaneous view on bandwidth usage and global IT performance.
Thanks to H5-Appliance, we are able to answer following problem : Which application or PC is getting the WAN saturated? H5-Appliance solutions immediately and directly answer the network team‘s technical issues. Based on H5-Appliance solutions analysis, users tuned their IT usage behaviors.»
H5 solution
CLUB MED needs to broadcast daily reports of applications performances for all sites (agencies, clubs and headquarters) to its management and IT teams to supply visibility as they need.
All-in-one software architecture of H5-Appliance provides the requested visibility feature for all audience; such as CIO, IT manager, network engineer, helpdesk or operations.
Thanks to simple, intuitive and complete reporting GUI, all-in-one solution allows real-time communication with all people that need visibility of the network and applications.
Xavier ALBIRA continues : « H5-Performance reporter fulfils our visibility and reporting needs. With its customized and adapted configuration, we are capable to response daily communication needs via reports and dashboards that are available for IT team and all people referenced in the reporting interface. Access to information is immediate for both real-time data’s and history. Exchanges between IT and operations get simpler and easy by using business dashboards […].
« Drag & drop » feature allows to get simple, complete and intuitive graphs for a selected time frame. We can forward comprehensive and visual information to the helpdesk department. Reporting portal generated dynamic reports in html and/or pdf format allowing easy broadcast. »
On-going projects :
CIO/IT Management
- Access critical business applications monitoring view.
- Make the right decisions in terms of capacity planning.
- Investigate and monitor IT with SLA reporting and customized dashboardsV.
NETWORK ENGINEER
- Troubleshoot malfunctions and performance degradation causes.
- Customizes reports instantaneously and spontaneously with the “drag & drop” feature available in a fast and ergonomic GUI.
HELPDESK
- Understand quickly incidents causes and boost their productivity.
- Produce specific real-time dashboards that grant pro-activity on incidents.
OPERATIONS
- Broadcast comprehensive information in a format that allows easy examination and quick process.
- Have dedicated and customized information regarding application usage or issued from a specific resource.